Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from Ayalathe Peedika?

Minimum order amount is Rs 200 and all orders are eligible for free home delivery. Free next day home delivery in all across Koratty.

Which payment methods are accepted in the Online Shop?

Cash on Delivery and Online Payment using Debit Card, Credit Card or NetBanking Accepted cards are Visa & Master. pay on Delivery using Debit or Credit Card. We use Stripe & Razorpay Payment Gateway to process payment and card details are processed at Stripe or Razorpay servers. Payment details are not saved on our site.

How long will delivery take?

We deliver across all areas in Koratty and all orders will be delivered very next day. Delivery date and time needs to be selected during checkout process. You could schedule up to 30 days in advance. Orders placed before 6.00 PM will be delivered the very next day based on your preferred time which was selected during checkout process.

How secure is shopping in the Online Shop? Is my data protected?

We take privacy as important and all payment related details are processed at Stripe / Razorpay gateways and we don’t save any card related details.

Do I receive an invoice for my order?

Upon making payment you will receive orders details and invoice in your email that is used for signup. You can also download invoice and track order by logging into My Account page at Order status change will be send to your registered email. Also SMS & WhatsApp notifications are enabled for order status. Get informed about your order status.

Do you provide Cash On Delivery option?

Yes, cash on delivery is available for Grocery, Fresh meat, vegetables and bakery items. Fashion items and accessories are not eligible for cash on delivery.

Why don't I see Cash On Delivery during check out process?

Make sure you add only grocery, fresh meat, vegetables and bakery items in cart in case if you need cash on delivery.

Do you provide Credit or Debit card payment up on delivery?

Yes, simply select cash on delivery and ask for debit card swiping upon delivery

Do you provide delivery in all areas of Koratty?

Yes, we do delivery across all areas of Koratty. Free next day delivery across all areas in Koratty.

How do we contact you for support?

We take support very seriously,  innovative customer support is integrated with our mobile apps. Simply click on the Phone icon that you see on the app and select your desired channel for communication – Phone, Live Chat, SMS, Email or WhatsApp.